CUSTOMER SERVICE

At Arlo Department Store, customer satisfaction is at the heart of everything we do. We are dedicated to providing exceptional service from the moment you browse our store until long after your purchase. Whether you're shopping online or in-store, our friendly and professional customer service team is always ready to assist you.

We understand that questions and concerns can arise at any time—that’s why we offer round-the-clock support. Our customer service representatives are trained to respond promptly, courteously, and efficiently to all inquiries.

• Reach us via phone, email, or live chat at any hour.

• Get real-time assistance for product inquiries, order tracking, payment issues, and more.

• Multilingual support available to ensure clarity and comfort in communication.

Your peace of mind is our priority.

We stand behind the quality of our products. If you're not satisfied with your purchase, our flexible return and warranty policy ensures a smooth resolution.

• Hassle-free returns within 7 to 30 days (depending on the item).

• Clear and simple return procedures—no complicated steps.

• Exchange or full refund options available for eligible items.

• Warranty coverage provided on selected products for added protection.

We aim to make the return process as convenient and stress-free as possible.

Timely and safe delivery is key to a great shopping experience. We work with trusted logistics partners to bring your orders to your doorstep quickly and in perfect condition.

• Multiple shipping options: standard, express, and same-day delivery (select locations).

• Real-time tracking so you can monitor your order every step of the way.

• Secure packaging to protect your items during transit.

• Free shipping promotions on qualifying purchases.

No matter where you are in the Philippines, we’ll get your items to you—fast and safe.

Whether you’re new to online shopping or just need help finding your way around, we provide a clear and simple shopping guide to ensure your experience is seamless.

In-store Assistance:

• Friendly staff ready to assist with product recommendations and checkout.

• Easy-to-navigate store layout to make shopping enjoyable.

Online Shopping:

• Step-by-step instructions from browsing to checkout.

• Secure online payment methods including GCash, credit/debit cards, and COD.

• Tips on how to create an account, track orders, and manage your wishlist.

Shopping with Arlo Department Store is as easy as 1-2-3!